![\"Tamara](\"https:\/\/blogs.manchester.ac.uk\/itl\/wp-content\/uploads\/sites\/262\/2021\/05\/VTM_2-150x150.jpg\")
Dr. Tamara Montrose FHEA is a learning technologist in University of Manchester Education Development (ED)<\/a>, working with academic teams to help them design and develop their online courses. This role involves both knowledge and application of pedagogy, and technical expertise in the use of online tools. Prior to joining UMW, Tamara worked for nearly 10 years as an academic and is still active in research.\u00a0 In this blog post, Tamara reflects on the resource she created for staff on\u00a0effective online communication<\/a>, hosted on the ITL website.\u00a0<\/strong><\/p>\n<\/p>\n
Effective communication with students is important, both in face-to-face and online teaching. It helps ensure that learners are clear on the course requirements and expectations, allows educators to provide support and address queries, and helps foster a connection with learners. A number of studies have indicated that educator presence is one of the most critical factors for ensuring students’ engagement and success in online courses.\u00a0<\/p>\n
In my role as a learning technologist in University of Manchester Worldwide (UMW), I work with academic teams to help them develop their courses for online delivery. How best to provide a clear educator presence in an online course, and how to build an effective online learning community, are often key concerns: educators may worry about how to ensure they have a strong presence in their course, be unsure which are the best methods for communicating with their students, and worry whether what they are doing is working for them and their learners.\u00a0<\/p>\n
I created the Effective online communication<\/strong><\/a> resource by drawing together some of the good practice developed by colleagues. I hope that it will assist educators by attempting to provide a clear framework that can be used throughout their course, to effectively communicate with their online learners, and use their communications to help build an online learning community. I hope that it will be beneficial for those new to teaching, or new to online teaching in particular, or for educators who are looking for new ways to approach online communication with their students. The principles of effective communication are relevant for both online and blended delivery, but the tools or modes of delivery may differ.<\/p>\n This resource provides practical guidance that can be utilised by educators teaching online to effectively communicate with their students. I provide advice on approaches that can be used:<\/p>\n I created this resource based on my experiences working with the PGCert Medical and Health Education<\/a> team, who had a clear focus on ensuring that they had a strong educator presence, were effectively communicating with their students and building an online learning community in their course. The resource highlights a number of examples of good practice from the structured and supportive approach they used throughout their course.<\/p>\n My aim was to provide a comprehensive guide to support educators in communicating effectively with their students throughout their online course. I wished to highlight approaches that had been used successfully in current online courses at The University of Manchester (e.g. PGCert Medical and Health Education course communications plan and course emails; approaches used by this team to encourage student engagement in tutorials). By using these examples and providing materials that are being used effectively in colleagues\u2019 teaching, I hope that this resource provides guidance and support to educators who wish to develop their online communication, and offers some suggestions on approaches that can be used to effectively communicate with online learners.<\/p>\n <\/p>\n [\/et_pb_text][et_pb_post_nav _builder_version=”3.0.106″ in_same_term=”off” show_prev=”on” show_next=”on” prev_text=”Previous” next_text=”Next” locked=”on” parent_locked=”off” \/][et_pb_comments _builder_version=”3.17.6″ show_count=”off” header_font_size_tablet=”51″ header_line_height_tablet=”2″ custom_button=”on” button_text_color=”#ffffff” button_use_icon=”off” locked=”on” parent_locked=”off” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” \/][et_pb_text admin_label=”Related posts” _builder_version=”3.0.106″ background_layout=”light” locked=”on” parent_locked=”off”]<\/p>\n [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_3″][et_pb_sidebar _builder_version=”3.0.106″ area=”sidebar-1″ orientation=”left” show_border=”off” background_layout=”light” locked=”on” \/][\/et_pb_column][\/et_pb_section][et_pb_section bb_built=”1″ admin_label=”Connect Title” custom_padding=”0px||0px|” _builder_version=”3.0.90″ background_color=”#1d1d1d” module_class=”footer-section” prev_background_color=”#ffffff” global_module=”380″][et_pb_row admin_label=”row” global_parent=”380″ locked=”off” allow_player_pause=”off” parallax=”off” parallax_method=”on” parallax_1=”off” parallax_method_1=”off” parallax_2=”off” parallax_method_2=”off” parallax_3=”off” parallax_method_3=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” use_custom_gutter=”off” make_equal=”off” module_id=”footer-row” _builder_version=”3.0.89″][et_pb_column type=”1_3″][et_pb_text admin_label=”Contact Us Title” global_parent=”380″ background_layout=”dark” text_text_color=”#ffffff” parent_locked=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Contact Us” global_parent=”380″ text_text_color=”#aaaaaa” parent_locked=”off” background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid” module_class=”contact-us” background_position=”top_left” background_repeat=”repeat” background_size=”initial”]<\/p>\n +44 (0) 161 306 6000<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″][et_pb_text admin_label=”Find Us Title” global_parent=”380″ background_layout=”dark” text_text_color=”#ffffff” parent_locked=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”Address” global_parent=”380″ background_layout=”dark” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid” module_id=”address” parent_locked=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial”]<\/p>\n The University of Manchester [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″][et_pb_text admin_label=”Connect Title” global_parent=”380″ background_layout=”dark” text_text_color=”#ffffff” parent_locked=”off” background_position=”top_left” background_repeat=”repeat” background_size=”initial”]<\/p>\n [\/et_pb_text][et_pb_code admin_label=”Social Media” global_parent=”380″ parent_locked=”off” _builder_version=”3.17.6″]<\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/ul>\n [\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Dr. Tamara Montrose FHEA is a learning technologist in University of Manchester Education Development (ED), working with academic teams to help them design and develop their online courses. This role involves both knowledge and application of pedagogy, and technical expertise in the use of online tools. Prior to joining UMW, Tamara worked for nearly 10 […]<\/p>\n","protected":false},"author":4608,"featured_media":1770,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_exactmetrics_skip_tracking":false,"footnotes":""},"categories":[12,14],"tags":[69],"class_list":["post-1748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blended-learning","category-student-partnership","tag-digitally-enabled-learning"],"_links":{"self":[{"href":"https:\/\/blogs.manchester.ac.uk\/itl\/wp-json\/wp\/v2\/posts\/1748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.manchester.ac.uk\/itl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.manchester.ac.uk\/itl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.manchester.ac.uk\/itl\/wp-json\/wp\/v2\/users\/4608"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.manchester.ac.uk\/itl\/wp-json\/wp\/v2\/comments?post=1748"}],"version-history":[{"count":14,"href":"https:\/\/blogs.manchester.ac.uk\/itl\/wp-json\/wp\/v2\/posts\/1748\/revisions"}],"predecessor-version":[{"id":3187,"href":"https:\/\/blogs.manchester.ac.uk\/itl\/wp-json\/wp\/v2\/posts\/1748\/revisions\/3187"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.manchester.ac.uk\/itl\/wp-json\/wp\/v2\/media\/1770"}],"wp:attachment":[{"href":"https:\/\/blogs.manchester.ac.uk\/itl\/wp-json\/wp\/v2\/media?parent=1748"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.manchester.ac.uk\/itl\/wp-json\/wp\/v2\/categories?post=1748"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.manchester.ac.uk\/itl\/wp-json\/wp\/v2\/tags?post=1748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
Related<\/h1>\n
Related posts:<\/h3>
Experience as a student partner intern: one year in the role review<\/h2><\/div><\/div><\/a>
Teaching through the pandemic: eLearning professionals in the spotlight<\/h2><\/div><\/div><\/a>
My Experience as an Intern with the University Living Lab<\/h2><\/div><\/div><\/a><\/div>
Contact Us<\/h4>\n
Find Us<\/h4>\n
Oxford Rd
Manchester
M13 9PL
UK<\/a><\/p>\nConnect With Us<\/h4>\n
<\/p>\n
![\"Facebook](\"\/\/assets.manchester.ac.uk\/phase1\/templates\/images\/icon-facebook-50.png\"){kind=icon}
<\/a><\/li>\n![\"Twitter](\"\/\/assets.manchester.ac.uk\/phase1\/templates\/images\/icon-twitter-50.png\"){kind=icon}
<\/a><\/li>\n![\"YouTube](\"\/\/assets.manchester.ac.uk\/phase1\/templates\/images\/icon-youtube-50.png\"){kind=icon}
<\/a><\/li>\n![\"Instagram](\"\/\/assets.manchester.ac.uk\/phase1\/templates\/images\/icon-instagram-50.svg\"){kind=icon}
<\/a><\/li>\n